Privacy Policy – MAT Chauffeur Services

Effective Date: 01.Jan.2025

Last Updated: 17.Aug.2025

At MAT Chauffeur Services, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we handle your personal information when you use our website https://airporttransfer.melbourne, make a booking for Melbourne airport transfers, or engage our chauffeur-driven cars across Victoria.

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

When you use our Melbourne chauffeur services, we may collect:

Personal Details: Full name, email address, phone number, billing details, and payment information.
Booking Information: Pick-up and drop-off locations, dates, times, and flight details for airport transfers.
Travel Preferences: Requests such as baby seats, extra luggage space, or premium vehicle type.
Technical Data: IP address, browser type, cookies, and usage information when browsing our site.

2. How We Collect Your Information

We collect data in several ways, including:

When you make an online booking for an airport transfer in Melbourne.
When you call or email us for quotes or special chauffeur requests.
Through cookies and analytics when you use our website.

3. How We Use Your Information

We use your information to:

Confirm and manage your chauffeur booking.
Provide reliable airport transfers and private car hire across Melbourne.
Monitor flights to ensure on-time pick-up.
Communicate updates, quotes, or booking confirmations.
Improve our website, fleet options, and customer service.
Comply with Australian law and prevent fraudulent activity.

4. Sharing Your Information

We respect your privacy and never sell your details. Information may only be shared with:

Professional chauffeurs to deliver your transfer service.
Secure payment providers for processing bookings.
IT, marketing, and analytics providers under confidentiality agreements.
Legal or government authorities when required by law.

5. Data Security

We implement strong security practices to protect personal information, including:

Encrypted payment processing.
Secure servers and restricted staff access.
Regular monitoring of our systems.

However, no online system is 100% secure. By using our service, you acknowledge these risks and agree to our practices.

6. Cookies & Tracking

Our website uses cookies to enhance your browsing experience. Cookies help us remember preferences, provide accurate pricing for suburbs, and analyse traffic through tools like Google Analytics.

You can disable cookies in your browser, but some site features (e.g., instant price estimates for Melbourne airport transfers) may not function fully.

7. International Data Transfers

Some third-party providers may process or store information outside Australia. We ensure these providers comply with Australian privacy standards to safeguard your information.

8. Your Rights

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:

Access personal information we hold about you.
Request corrections or updates.
Withdraw consent to marketing communications at any time.
Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if your privacy is breached.

9. Complaints

If you have concerns about how we handle your information, please contact us first using the details below. We will investigate and respond promptly.
If you are not satisfied with our response, you may lodge a complaint with the OAIC via https://www.oaic.gov.au.

10. Contact Us

If you have questions about this Privacy Policy or how we protect your information, please contact us:

MAT Chauffeur Services
📍 Melbourne, Victoria, Australia
📧 info@airporttransfer.melbourne
📞 +61 408 416 204

11. Changes to This Privacy Policy

We may update this Privacy Policy as our services evolve. Any updates will be posted on this page with a revised “Last Updated” date.

Luxury Chauffeur Service You Can Rely On

Experience First-Class Chauffeur Transfers Across Melbourne

Enjoy a premium, stress-free journey with MAT Chauffeur Services. Whether it’s an airport transfer, corporate travel, or a special occasion, our professional chauffeurs ensure a smooth and luxurious ride. Complimentary wait time, flight monitoring, and top-tier service guaranteed.

FAQs

Frequently Asked Question about our Privacy Policy

Why does MAT Chauffeur Services collect my personal information?

We collect information to confirm bookings, provide reliable Melbourne airport transfers, monitor flights, and deliver a safe, personalised chauffeur experience.

How do you protect my payment information?

All payments are processed through encrypted systems on secure servers. Only authorised staff have access, and we regularly monitor our systems to prevent misuse.

Will my information be shared with anyone else?

We never sell your data. Your details are only shared with chauffeurs, secure payment processors, and trusted service providers where necessary to complete your booking.

Can I request access to or deletion of my data?

Yes. Under the Privacy Act 1988 (Cth), you can request access to the personal information we hold about you and ask for corrections or deletion by contacting us at info@airporttransfer.melbourne.

Still have questions?

Reach out to MAT Chauffeur Services today for exceptional support and hassle-free service.