FAQ
Melbourne Airport Transfer — Frequently Asked Questions
Everything you need to know about booking a Melbourne airport transfer with MAT Chauffeur Services.Booking
At the Airport
Vehicles & Fleet
Pricing & Payment
Your Chauffeur
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Booking Questions
How do I get a quote?
- Enter your desired dates and locations in the booking form
- On the next step you will see the rates for each vehicle class
- If the price suits you, continue with payment to finalise your booking
Can you accommodate last-minute bookings?
Yes, we accommodate last-minute bookings whenever possible. Please contact us directly at 0408 416 204 to check availability.
When do I receive my booking confirmation?
Confirmations are sent via email and SMS right after your booking is completed. The confirmation is only sent to the email address and phone number associated with your booking.
What is your cancellation policy?
Free cancellations are available up to 24 hours before your scheduled pickup time. Cancellations made within 24 hours may incur a fee.
Can I make special requests for my transfer?
Absolutely. We accommodate special requests to enhance your travel experience — including child seats, extra luggage space and more. Please let us know your requirements when booking.
At the Airport
How will I meet my chauffeur at the airport?
Your chauffeur will be monitoring your flight, so even if it's delayed or arrives early, they'll be ready on time. Your chauffeur will meet you in the arrivals hall holding a sign with your name on it.
Do you monitor flight schedules?
Yes, we monitor flight schedules in real time to ensure timely pickups and drop-offs, accommodating any changes in your flight's arrival or departure times automatically.
Is there a waiting time charge for airport pickups?
We offer a complimentary 60-minute waiting period for airport pickups after your flight has landed. Additional waiting time beyond 60 minutes may incur extra charges.
How long will the chauffeur wait for a standard pickup?
For a standard pickup (e.g. from a hotel or home address), your chauffeur will wait up to 30 minutes. The first 15 minutes are complimentary, and only the remaining 15 minutes are chargeable. Airport pickups come with 60 minutes of complimentary wait time. If you know you'll be delayed, please contact us in advance.
When will I receive my chauffeur's contact details?
Your chauffeur's name, phone number, vehicle make, model and licence plate will be sent via email and SMS no more than one hour before pickup. If you booked on behalf of someone else, this information will be sent to the contact details provided at booking.
Vehicles & Fleet
What types of vehicles do you offer?
We offer a premium fleet of luxury sedans, SUVs and vans from brands including Mercedes, BMW, Audi and Lexus — all maintained to the highest standard.
Do you provide child seats?
Yes, child seats are available on request. Please let us know when booking so we can ensure availability for your transfer.
How many passengers and bags can each vehicle hold?
Our Luxury Sedan accommodates up to 4 passengers with 2 large bags. Our SUV fits up to 4 passengers with 4 large bags. Our Luxury Van can handle up to 6 passengers with 6 large bags. View our full fleet →
Pricing & Payment
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex) and electronic transfers. Payment details are arranged securely during the booking process.
Are your fares fixed or do they change with traffic?
All our fares are fixed — what you see is what you pay. There are no hidden fees, surge pricing or additional charges for traffic delays.
What are your starting prices?
Our Luxury Sedan starts from $75, SUV from $95, and Luxury Van from $115. Final pricing depends on your pickup and drop-off locations. Get your exact fare instantly →
Your Chauffeur
Are your chauffeurs professionally trained?
Yes, all our chauffeurs are fully licensed, experienced and committed to providing a professional, courteous and reliable service on every journey.
Will my chauffeur help with luggage?
Yes, your chauffeur will assist with loading and unloading your luggage at both pickup and drop-off locations as part of our standard service.
Is the service available 24/7?
Yes, MAT Chauffeur Services operates 24 hours a day, 7 days a week — including public holidays, early mornings and late nights.
Got More Questions About Melbourne Airport Transfers?
Our team is available 24/7 — call, WhatsApp or book your transfer online.