FAQ

Melbourne Airport Transfer
Frequently Asked Questions

Useful information about booking an airport transfer with MAT Chauffeur Services.
Booking
At the Airport
Vehicles & Fleet
Pricing & Payment
Your Chauffeur

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Booking Questions

  1. Enter your pickup and destination, date, time, passenger numbers and luggage details in the booking form.
  2. Review suitable available vehicle options and your exact fixed fare.
  3. Choose your preferred available option and complete the booking.
You can also call us on 0408 416 204, send us a text, message us on WhatsApp or email info@airporttransfer.melbourne.
Last minute bookings may be available. Online bookings for pickups between 10:00 pm and 6:00 am need at least 8 hours' notice. For anything sooner, call us on 0408 416 204, or send us a text or message us on WhatsApp, so we can check chauffeur availability for your journey.
Booking information is provided through the booking process using the contact details submitted with your reservation. Contact us if you need help locating or confirming your booking details.
Yes. Cancellation is free up to 24 hours before pickup. Cancellations made within 24 hours of pickup are not refundable. To change or cancel a booking, contact us as soon as possible on 0408 416 204.

Read our refund policy →
Yes. Add your requirements when booking or contact us directly. Requests, including child restraints, multiple stops and particular luggage needs, are reviewed and confirmed subject to availability and your journey details.

At the Airport

Your chauffeur meets you inside arrivals with a name sign and helps with your luggage. Your booking information includes the pickup details, and you can contact us if you need help after you land.
Provide your flight number where applicable, your scheduled arrival or departure time, passenger numbers and luggage details. These details help us plan the transfer around your itinerary.
For Melbourne Airport arrivals, 60 minutes of free waiting time is included, counted from your flight's actual landing time. With live flight tracking, a delayed arrival does not use up your waiting time. If you ask your chauffeur to wait longer, additional waiting and parking charges may apply.
Contact us as soon as possible if your flight time or other travel details change. We will review the updated information and the available options for your transfer.
Contact and collection information is provided with your confirmed booking where applicable. Contact us if you need clarification before your scheduled pickup.

Vehicles & Fleet

Vehicle options include Premium Flexible, Luxury Sedan, SUV / People Mover, Family People Mover and Luxury Van. Enter your passenger and luggage details in the booking system to view suitable available options.
Yes. Child seats are available for an additional charge. Select the seat you need when booking so we can confirm availability for your transfer. In Victoria, children travelling in booked vehicles must use a restraint appropriate to their age and size.
  • Premium Flexible: up to 4 passengers and 2 bags
  • Luxury Sedan: up to 4 passengers and 2 bags
  • SUV / People Mover: up to 4 passengers and 4 bags
  • Family People Mover: up to 6 passengers and 6 bags
  • Luxury Van: up to 6 passengers and 6 bags
Enter your journey details in the booking system to see suitable options, or contact us for help with oversized luggage or a group transfer.

View our vehicle options →

Pricing & Payment

Payment arrangements are displayed or confirmed during the booking process. Contact us if you need assistance with a particular payment requirement.
MAT uses fixed fares with no surge pricing and no extra charge for traffic delays. Tolls, GST and airport parking are included, and your exact fare is shown in the booking system before you confirm your booking.
  • Premium Flexible: from $75
  • Luxury Sedan: from $85
  • SUV / People Mover: from $95
  • Family People Mover: from $110
  • Luxury Van: from $125
From prices are minimum fares. Enter your trip details to see your exact fixed fare, or see our Melbourne Airport transfer prices by suburb for typical fares to 167 destinations.

Get your exact fare →
Yes. Event day fares are $35 higher per transfer, across all vehicle types and destinations, on selected dates including Melbourne Cup, Christmas Day, Boxing Day, New Year's Eve and Grand Prix weekend. The event day fare is shown in your quote before you confirm.

Your Chauffeur

Your service is arranged around the confirmed journey details, including the scheduled pickup, destination and selected vehicle option. Contact us before travel if your requirements change.
Luggage assistance is included with the confirmed service.

Got More Questions About Melbourne Airport Transfers?

Use the booking system to view available vehicle options and your exact fixed fare, or get in touch for help with a particular journey.

Book Now Call 0408 416 204
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