Refund Policy – MAT Chauffeur Services

At Airport Transfer Melbourne, we are committed to delivering reliable, professional, and stress-free airport transfers. We also understand that travel plans may change unexpectedly. That’s why we have designed a clear and transparent refund policy to give our customers peace of mind when booking with us.

1. Cancellations and Refund Eligibility

Cancellations Made More Than 24 Hours Before Pickup

Full refund available for cancellations made at least 24 hours before the scheduled pickup time.

Cancellations Made Within 24 Hours of Pickup

Non-refundable if the cancellation request is received less than 24 hours before your transfer.

No-Show Policy

If you fail to appear at the agreed pickup point without prior notice, the booking will be treated as a no-show, and no refund will be issued.

2. Flight Delays and Missed Flights

Flight Delays

We monitor Melbourne Airport flight schedules. If your flight is delayed, we will adjust the pickup time at no additional cost.
Customers can check real-time flight updates at the official Melbourne Airport website.

Missed Flights

If you miss your flight, please notify us as soon as possible.
Refunds are not guaranteed in these cases but we will assist in rescheduling your transfer where possible.

3. Service Delays or Failures by Airport Transfer Melbourne

If we fail to provide the scheduled transfer service due to circumstances within our control, you will be eligible for a 100% refund.
For delays caused by external factors beyond our control (e.g., traffic accidents, weather events, road closures), refunds may not apply.

4. Exceptional Circumstances

We understand emergencies can arise. Refund requests due to illness, natural disasters, or other unforeseen events will be considered on a case-by-case basis. Supporting documents (e.g., medical certificates) may be required.

5. Modifications to Bookings

Customers may modify their booking (e.g., change date, time, or destination) at least 24 hours before pickup, subject to vehicle availability.
Same-day modification requests are not guaranteed and may incur additional fees.

6. Refund Request Process

To request a refund, please follow these steps:

Notify Us Promptly
- Email: info@airporttransfer.melbourne
- Phone: 0408 416 204
Provide Booking Details
- Include your booking reference number, full name, and transfer date.
Eligibility Review
- Our team will assess your request based on the above refund guidelines.
Processing Time
- Approved refunds are processed within 5–10 business days and returned to your original payment method.

7. Real-World Refund Scenarios

Situation	Example	Refund Outcome
Early Cancellation	You cancel more than 24 hours before pickup	✅ Full refund
Late Cancellation	You cancel less than 24 hours before pickup	❌ No refund
Flight Delay	Flight delayed, you notify us in advance	🚐 Transfer rescheduled at no extra cost
Missed Flight	You miss your flight and don’t inform us	❌ No refund
Missed Flight	You miss your flight and notify us immediately	🚐 Transfer rescheduled at no extra cost
Service Failure	You miss your flight and notify us immediately	✅ Full refund
No-Show	You don’t appear at pickup point	❌ No refund
Missed Flight	Our driver doesn’t arrive due to our error	✅ Full refund

8. Contact Us

If you have questions about this Policy, please contact us:

MAT Chauffeur Services
📍 Melbourne, Victoria, Australia
📧 info@airporttransfer.melbourne
📞 +61 408 416 204

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Enjoy a premium, stress-free journey with MAT Chauffeur Services. Whether it’s an airport transfer, corporate travel, or a special occasion, our professional chauffeurs ensure a smooth and luxurious ride. Complimentary wait time, flight monitoring, and top-tier service guaranteed.

FAQs

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Refund Policy

How long does it take to receive a refund?

Refunds are processed within 5–10 business days after approval.

Can I modify my booking instead of canceling?

Yes, with at least 24 hours’ notice, subject to availability.

Do you provide refunds for no-shows?

No, no-shows are non-refundable.

What if my driver is late?

If it’s our fault, you’ll receive a refund or free reschedule. Otherwise, we’ll keep you updated and arrange alternatives.

What is your cancellation policy?

Our cancellation policy allows for free cancellations up to 24 hours before the scheduled pickup time. Cancellations made within 24 hours may incur a fee.

What if my flight is delayed?

We’ll adjust your pickup at no extra cost.

What if I miss my flight?

Refunds are not guaranteed. Please contact us as soon as possible to reschedule.

How do I know if my refund is approved?

You’ll receive confirmation by email.

Do you offer partial refunds or travel credits?

In special cases like illness or emergencies, we may offer a partial refund or travel credit.

Can I get a refund if Airport Transfer Melbourne cancels my booking?

Yes, if we cancel due to reasons within our control, you’ll receive a full refund.

Still have questions?

Reach out to MAT Chauffeur Services today for exceptional support and hassle-free service.