FAQs

Find the aswer you have been looking for..

How do I get a quote?

Enter your desired dates and locations as if you are booking
On the next step you will see the rates for each vehicle class
if the price is suitable for you contunie with the payment and finalise your booking.

Alternatively call or text us directly at 0408-416-204, or email us at [email protected]

What payment methods do you accept?

We accept various payment methods, including major credit cards and electronic transfers. Payment details can be arranged during the booking process.

Can you accommodate last-minute bookings?

Yes, we accommodate last-minute bookings whenever possible. Please contact us directly at 0408-416-204 to check availability.

What is your cancellation policy?

Our cancellation policy allows for free cancellations up to 24 hours before the scheduled pickup time. Cancellations made within 24 hours may incur a fee.

When do I receive my booking confirmation?

Confirmations are sent via email or sms right after bookings are completed. For your privacy, the confirmation email is only sent to the email address associated with your booking.

What types of vehicles do you provide for corporate transfers?

We offer a fleet of premium vehicles, including luxury sedans SUVs, and Vans

Can I make special requests for my transfer?

We accommodate special requests to enhance your travel experience. Please let us know your requirements when booking.

When will I receive the chauffeur's contact information?

The chauffeur’s name and telephone number will be sent to the passenger maximum one hour before pickup via email and SMS. This message also contains the make, model and license plate number of the vehicle. If you booked for someone else, this information will be sent to the email address and phone number provided in the booking process.

Are your chauffeurs professionally trained?

Yes, our chauffeurs are experienced, courteous, and committed to providing a professional and reliable service.

Do you monitor flight schedules for airport transfers?

Yes, we monitor flight schedules to ensure timely pickups and drop-offs, accommodating any changes in your flight’s arrival or departure times.

Is there a waiting time charge for airport pickups?

We offer a complimentary 60-minute waiting period for airport pickups after your flight has landed. Additional waiting time may incur extra charges.

How will i meet with the chauffeur at the airport?

Your chauffeur will be monitoring your flight , so even if your flight is delayed or arrives early we will meet you on time.

Your chauffeur will meet you in the arrivals hall, holding a sign with a your name.

How long will the chauffeur wait for me?

For a standard pickup (e.g. from a hotel or home address), your chauffeur will wait for 30 minutes before leaving the pickup point. The first 15 minutes are complimentary, and only the remaining 15 minutes are chargeable.

Airport pickups come with 1 hour of complimentary wait time before the chauffeur leaves the pickup location.

If you know ahead of time that you may be delayed or want to edit your booking, we recommend reaching out to us

What if I do not find my chauffeur at the agreed pickup point?

In that case, please contact them directly. You can contact them via the telephone number that will have been sent to you one hour before pickup via email and SMS. This message also contains the make, model and license plate number of the vehicle.

Airport pickups come with 1 hour of complimentary wait time before the chauffeur leaves the pickup location.

If you know ahead of time that you may be delayed or want to edit your booking, we recommend reaching out to us

Still have questions?

Reach out to MAT Chauffeur Services today for exceptional support and hassle-free service.