Understanding the Airport Transfer Melbourne Refund Policy
At Airport Transfer Melbourne, we strive to provide reliable and exceptional transfer services. We understand that plans may change, and we are committed to offering a fair and transparent refund policy for our customers.
Cancellations and Refund Eligibility
- Cancellations Made More Than 24 Hours Before Transfer
- Full refunds are available for cancellations made at least 24 hours prior to the scheduled transfer time.
- Cancellations Made Within 24 Hours of Transfer
- Cancellations made less than 24 hours before the scheduled transfer are non-refundable.
- No-Show Policy
- If a passenger fails to appear at the designated pickup location without prior notice, the booking will be considered a no-show, and no refund will be issued.
- Delayed or Missed Flights
- If a flight is delayed, we will do our best to accommodate the new arrival time at no extra cost.
- If a flight is missed, please notify us as soon as possible to reschedule. Refunds may not be available in these circumstances.
- please check melbourne airport site for flight time https://www.melbourneairport.com.au/
- Service Delays or Failures by Airport Transfer Melbourne
- If we fail to provide the scheduled transfer service due to circumstances within our control, a full refund will be issued.
- Exceptional Circumstances
- In the event of emergencies (e.g., illness, natural disasters), refund requests will be considered on a case-by-case basis. Documentation may be required.
Refund Process
- Refunds will be processed to the original payment method within 5-10 business days of approval.
- To request a refund, please contact us via:
- Email: [email protected]
- Phone: 0408 416 204
Modifications to Bookings
- Changes to your booking (e.g., time, date, or destination) are allowed with at least 24 hours’ notice before the scheduled pickup. Modifications are subject to availability.
Contact Us
If you have any questions regarding this Refund Policy, please contact us at:
- Email: [email protected]
- Phone: 0408 416 204
- Website: https://airporttransfer.melbourne
How to Request a Refund
To request a refund for your airport transfer booking, please follow these steps:
- Notify Us Promptly:
- Contact us via email at [email protected] or call our support line at 0408 416 204 as soon as you decide to cancel.
- Provide Booking Details:
- Include your booking reference number, full name, and scheduled transfer date.
- Eligibility Confirmation:
- Our team will assess your request based on the refund policy guidelines.
- Processing Time:
- Approved refunds will be processed within 5–10 business days and credited back to your original payment method.
We strive to make the refund process as quick and seamless as possible.
Real-World Scenarios for Refunds
Here are examples of common situations where refunds may or may not apply:
1. Cancellations Made in Advance
- Example: You cancel your transfer more than 24 hours before the scheduled pickup.
- Refund: Eligible for a full refund.
2. Last-Minute Cancellations
- Example: You cancel your transfer less than 24 hours before the scheduled pickup.
- Refund: Not eligible for a refund due to late notice.
3. Flight Delays
- Example: Your flight is delayed, but you inform us in advance.
- Action: We will reschedule your transfer at no extra cost. Refunds are not required as we accommodate the new time.
4. Missed Flights
- Example: You miss your flight and cannot notify us in time.
- Refund: Not eligible for a refund due to failure to communicate the situation.
5. No-Show Policy
- Example: You do not appear at the pickup location without prior notice.
- Refund: Not eligible for a refund as this is considered a no-show.
6. Service Failures by Airport Transfer Melbourne
- Example: Our driver does not arrive due to an issue within our control.
- Refund: Eligible for a full refund.
