At MAT Chauffeur Services, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we handle your personal information when you use our website airporttransfer.melbourne, make a booking for Melbourne airport transfers, or engage our chauffeur-driven cars across Victoria.

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

When you use our Melbourne chauffeur services, we may collect:

• Personal Details: Full name, email address, phone number, billing details and payment information.
• Booking Information: Pick-up and drop-off locations, dates, times and flight details for airport transfers.
• Travel Preferences: Requests such as baby seats, extra luggage space or premium vehicle type.
• Technical Data: IP address, browser type, cookies and usage information when browsing our site.

We collect data in several ways, including:

• When you make an online booking for an airport transfer in Melbourne.
• When you call or email us for quotes or special chauffeur requests.
• Through cookies and analytics when you use our website.

We use your information to:

• Confirm and manage your chauffeur booking.
• Provide reliable airport transfers and private car hire across Melbourne.
• Monitor flights to ensure on-time pick-up.
• Communicate updates, quotes or booking confirmations.
• Improve our website, fleet options and customer service.
• Comply with Australian law and prevent fraudulent activity.

We respect your privacy and never sell your details. Information may only be shared with:

• Professional chauffeurs to deliver your transfer service.
• Secure payment providers for processing bookings.
• IT, marketing and analytics providers under confidentiality agreements.
• Legal or government authorities when required by law.

We implement strong security practices to protect personal information, including encrypted payment processing, secure servers with restricted staff access, and regular monitoring of our systems.

However, no online system is 100% secure. By using our service, you acknowledge these risks and agree to our practices.

Our website uses cookies to enhance your browsing experience. Cookies help us remember preferences, provide accurate pricing for suburbs, and analyse traffic through tools like Google Analytics.

You can disable cookies in your browser, but some site features (e.g. instant price estimates for Melbourne airport transfers) may not function fully.

Some third-party providers may process or store information outside Australia. We ensure these providers comply with Australian privacy standards to safeguard your information.

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:

• Access personal information we hold about you.
• Request corrections or updates.
• Withdraw consent to marketing communications at any time.
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if your privacy is breached.

If you have concerns about how we handle your information, please contact us first using the details below. We will investigate and respond promptly.

If you are not satisfied with our response, you may lodge a complaint with the OAIC via oaic.gov.au.

If you have questions about this Privacy Policy or how we protect your information, please contact us:

We may update this Privacy Policy as our services evolve. Any updates will be posted on this page with a revised "Last Updated" date.

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by Australian law.

• Booking Records: Retained for 7 years in accordance with Australian tax and financial record-keeping obligations.
• Customer Communications: Retained for up to 3 years to assist with any follow-up enquiries or disputes.
• Technical Data (cookies, analytics): Typically retained for up to 26 months depending on the tool used.

Once data is no longer required, it is securely deleted or anonymised.

To operate our services effectively, we use the following trusted third-party platforms. Each has its own privacy policy and data handling practices:

• Google Analytics: Website traffic and behaviour analysis. Data may be stored on Google servers. Google Privacy Policy →
• Google Maps: Used for location-based services and service area display on our website.
• Payment Processors: Secure third-party providers process all payment transactions. We do not store full card details on our systems.
• Booking Platform: Our online booking system collects and stores reservation data securely.
• Email & SMS Providers: Used to send booking confirmations and service updates.

All third-party providers are required to handle your data in compliance with applicable privacy laws.

From time to time, we may send you promotional emails or SMS messages about our services, special offers or travel tips — but only with your consent.

• We comply with the Spam Act 2003 (Cth) for all electronic marketing communications.
• Every marketing message includes a clear and easy way to unsubscribe.
• You can opt out at any time by clicking "Unsubscribe" in any email, or by contacting us directly at info@airporttransfer.melbourne.
• Booking confirmations and service notifications are not marketing and will still be sent regardless of your marketing preferences.

Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at info@airporttransfer.melbourne and we will promptly delete such information from our records.